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Privacy Policy

Privacy Policy

Nextstar Training College ABN: 18 655 689 231 | CRICOS Provider Code: 04270A | RTO No: 46255 Suite 2, Level 5, 68 Grenfell St, Adelaide, SA 5000 Phone: (08) 7092 6902 | Email: info@ntc.sa.edu.au

Last updated: 22 July 2026

1. Introduction

Nextstar Training College (“Nextstar”, “we”, “us”, “our”) is a Registered Training Organisation (RTO) and CRICOS-registered provider delivering nationally accredited vocational education and training in building and construction trades to domestic and international students.

We are committed to protecting the privacy of personal information we collect from students, prospective students, education agents, staff, and website visitors, in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant education sector requirements, including the Education Services for Overseas Students (ESOS) Act 2000, the National Code, and the Standards for RTOs.

This policy explains what personal information we collect, why we collect it, how we use and disclose it, and how you can access, correct, or raise concerns about your information.

2. What Personal Information We Collect

Depending on your relationship with us, we may collect:

  • Identity and contact details — full name, date of birth, gender, address, phone number, email address, emergency contact details
  • Enrolment and academic information — enrolment applications, prior qualifications, USI (Unique Student Identifier), academic transcripts, results, attendance records, assessment submissions, course progress
  • Government and identification documents — passport details, visa information, Confirmation of Enrolment (CoE) details, and other identifiers required for CRICOS/international student compliance
  • Financial information — payment details, fee records, refund requests (processed via secure third-party payment providers)
  • Health and support information — disability, medical, or welfare information you choose to disclose so we can provide reasonable adjustments or student support services
  • Agent and referral information — where you enrol through an education agent, information provided by that agent on your behalf
  • Website and technical data — IP address, browser type, pages visited, and cookies collected through our website
  • Employment and background information — for staff, trainers, and job applicants, resumes, qualifications, and referee details

We only collect sensitive information (such as health information) with your consent, or where otherwise permitted by law.

3. How We Collect Personal Information

We generally collect personal information directly from you, including through:

  • Enrolment and application forms (including online applications)
  • Our website contact and enquiry forms
  • Education agents acting on your behalf
  • Phone, email, or in-person communications
  • Assessments, surveys, and student support interactions

Where practicable, we collect information directly from the individual. In some cases, we may collect information from third parties such as education agents, previous training providers, or government bodies (e.g. the Department of Home Affairs, training.gov.au) where necessary for enrolment, compliance, or verification purposes.

4. Why We Collect and Use Personal Information

We collect and use personal information to:

  • Process enrolment applications and manage your training and assessment
  • Issue Confirmation of Enrolment (CoE) and meet CRICOS/ESOS obligations for international students
  • Report to regulatory bodies such as the Australian Skills Quality Authority (ASQA), the Department of Home Affairs, and training.gov.au
  • Provide student support services, including welfare and disability support
  • Communicate with you about your course, results, fees, and college updates
  • Process payments and manage fee records
  • Maintain accurate records as required under the Standards for RTOs and ESOS legislative framework
  • Respond to enquiries and manage our relationship with education agents
  • Improve our website, courses, and services
  • Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose personal information to:

  • Government and regulatory bodies, including ASQA, the Department of Home Affairs (including via PRISMS), the National VET Data Collection, and training.gov.au, as required by law or regulatory obligation
  • Education agents involved in your enrolment
  • Third-party service providers who assist us with IT systems, student management systems, payment processing, and communications, under confidentiality obligations
  • Other education or training providers, where required for credit transfer, transfer of enrolment, or compliance purposes
  • Emergency services or support agencies where necessary to protect health or safety
  • Anyone else you have authorised us to disclose information to

We do not sell personal information to third parties. Some of our service providers may store or process data outside Australia (for example, cloud-based student management or IT systems); where this occurs, we take reasonable steps to ensure your information remains protected consistently with the APPs.

6. International Students

As a CRICOS-registered provider, we are required under the ESOS framework to collect, hold, and disclose certain personal information about international students to the Department of Home Affairs and other government agencies, including via the PRISMS system, to comply with our regulatory obligations. This may include enrolment, attendance, and course progress information.

7. Website and Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You can adjust your browser settings to disable cookies, though this may affect certain website features. We do not use website data to make automated decisions that significantly affect you.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems, restricted access to student records, and staff training on privacy obligations. Records are retained in accordance with regulatory requirements under the Standards for RTOs and applicable Australian record-keeping laws, and securely destroyed or de-identified when no longer required.

9. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details in Section 12. We may need to verify your identity before providing access, and in some cases access may be limited as permitted by law.

10. Complaints

If you believe we have breached the APPs or mishandled your personal information, you can lodge a complaint with us by contacting the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website with a revised “last updated” date.

12. Contact Us

For privacy-related questions, access requests, or complaints, please contact:

Nextstar Training College Suite 2, Level 5, 68 Grenfell St, Adelaide, SA 5000 Phone: (08) 7092 6902 Email: info@ntc.sa.edu.au